My mailbox was damaged by a snowplow, how do I get it fixed?

Mailboxes damaged during snow removal operations will be assessed as follows:

Call the City of Elk River Street Division at 763-635-1120 or submit a request online.

A site visit will be scheduled to determine if a piece of city equipment physically hit the mailbox, or, if it was damaged from the weight of snow and ice. If physically hit by city equipment, a temporary mailbox will be installed until the ground thaws in the spring. At that time the city will install a swing-away style mailbox at no charge. If the resident prefers a different type of mailbox, they will be reimbursed up to $75 upon proof of receipt of a mailbox that they purchased. The resident is responsible for its installation.


The City is not responsible for damage to media or paper boxes and will not repair them.

Show All Answers

1. Is there a parking ban in effect when it snows?
2. What kind of equipment does the city use for snowplowing?
3. Why doesn’t the large plow truck clear my cul-de-sac?
4. The snowplow tore up the grass in front of my house. Who’s responsible for repairing the damage in the spring?
5. What if my lawn sprinklers or invisible pet fences are damaged by plow operators
6. My mailbox was damaged by a snowplow, how do I get it fixed?
7. What should I do with my trash/recycling container(s) if the streets are being plowed on a collection day?
8. Can I shovel or blow snow into or across the street?
9. Who do I call if I have a complaint or comment about snowplowing?
10. Why is snow plowed into my driveway?
11. When will my street be plowed?
12. Why does the snowplow go down my road so many times?
13. Who removes the snow from sidewalks?