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Innovation:  Develop new programs and services to meet the needs of the community

Evaluate existing programs and services
1. Resurvey residents. Establish a metric system for the evaluation of city programs
2. Eliminate services no longer valuable
3. Review programs for: 
    a. Required/Mandated/Core Service 
    b. Quality of Life 
    c. Service that others provide

Redefining government as customer service
1. Employee development and retention
2. Customer service training

Foster collaborative opportunities
1. Develop district energy
2. Job shadowing
3. IT collaboration

Enhance communication
1. City day at Elk River schools
2. Create more talking online
3. Single source for newspaper/uniform comments

Explore and develop new programs and services
1. Review programs to protect and enhance existing commercial property and housing stock
2. Conservation improvement